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1.	What is Video Show and how much does it cost?

2.	Do I need to install any software to use Video Show?

3.	I can't watch the Video Show, why?

4.	I am not satisfied with the quality of Video Show. Can I get a refund?




1.	What is Video Show and how much does it cost?
	Video Show allows you to find out more about a member from another dimension and brings their personalities to life. Each video costs 2 credits to view. Alternatively, you can click on the "Send Access Key Request" button under the video player to request a free access key. Once the member accepts your request, she will send you the access key which you can unlock the full video with. All unlocked videos will be stored in the "Unlocked Videos" section and can be watched for free for up to 7 days thereafter.



2.	Do I need to install any software to use Video Show?
	We recommend installing Windows Media Player or similar.



3.	I can't watch the Video Show, why?
	If you are unable to view a member's video, it could be because: - Your credit balance is less than the required 2 credits to watch a video; - You did not make a request for an access key, did not receive a response, the access key has passed the 14-day validity period; - Your Internet connection is down. Try closing and reopening the window; - There are problems with your computer or Internet settings. Try using a different browser; If you are experiencing difficulties not related to any of the above reasons, please contact Customer Care for assistance.



4.	I am not satisfied with the quality of Video Show. Can I get a refund?
	Please check the Video Show Policy to see if your situation is covered by our refund policy.

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