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1.What is Video Show and how much does it cost?
2.Do I need to install any software to use Video Show?
3.I can't watch the Video Show, why?
4.I am not satisfied with the quality of Video Show. Can I get a refund?
5.What is the Virtual Gifts service and how much does it cost?
6.How do I send virtual gifts?

 
 1. What is Video Show and how much does it cost?
 
Video Show allows you to know another dimension to members' profile and bring their personalities to life. It costs 2 credits to watch a member's video; after that it can be viewed unlimited times for up to 7 days.
 
 
 2. Do I need to install any software to use Video Show?
 
We recommend installing Windows Media Player or similar.
 
 
 3. I can't watch the Video Show, why?
 
If you are unable to view a member's video, it could be because:
- Credit balance is less than the required 2 credits need to watch a video.
- Internet connection is broken. Try closing the viewing window and then reopening it.
- Problems with your computer or Internet settings. Try using a different browser.
- Your computer does not have Media Player or Flash Player installed.
If you are experiencing difficulties not related to any of the above reasons, please contact Customer Care for assistance.
 
 
 4. I am not satisfied with the quality of Video Show. Can I get a refund?
 
Please check the Video Show Policy to see if your situation is covered by our refund policy.
 
 
 5. What is the Virtual Gifts service and how much does it cost?
 
The Virtual Gifts service is a more fun and interesting way to interact with other members by sending animated items via the Gift Store, the member's profile or EMF mail. All items are animations/images generated by the computer. You can choose from a variety of animated gifts for everyday events, special occasions and holidays.

Prices vary from different items. For more details, please visit the Virtual Gift Store. Please note that Virtual Gifts sent as an attachment via EMF mail costs 0.5 credits less than via the Gift Store. Receiving Virtual Gifts from the other members is free.

 
 
 
 6. How do I send virtual gifts?
 
There are 3 ways for you to send Virtual Gifts.

a) Click here to enter the Virtual Gifts Store, select a Virtual Gift, enter the member ID, or select one from your contacts etc. Write your greetings and click on ""Send"", or

b) Click on “Send Virtual Gifts” button on the member's profile. You will be directed to the store. Choose one of the items to send.

c) Select Virtual Gifts as EMF mail attachments and send out.

 
 

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